Business IT Support Plans
Your IT sorted. Every month. So you can focus on your business.
A Trusted IT Partner, Not Just a Break-Fix Guy
Most small businesses don't need a full-time IT person, they need someone reliable they can call, who already knows their setup. That's what our support plans give you.
Priority When It Matters
Retainer clients go to the front of the queue. No waiting behind walk-ins. If something breaks, you get a faster response and a discounted rate.
Proactive, Not Reactive
Standard and Premium plans include scheduled visits to check everything is healthy before problems develop, updates applied, backups verified, systems checked.
Grows With You
Start with Basic and scale up as your business grows. Add a file server, more PCs, email accounts, your plan moves with you.
Plans for Every Stage of Business
All plans include priority callout access at a discounted rate. Message us on WhatsApp if you're not sure which fits.
Basic
- Priority callout response
- Discounted callout rate (£35/hr)
- Remote support included
- Email support within 48 hours
Standard
- 1 scheduled onsite visit/month (1hr)
- Network & systems health check
- Proactive updates & monitoring
- Backup verification
- Priority callout at £35/hr
- Support within 12 hours
- Remote check-in: +£25/mo add-on
Premium
- 4 scheduled onsite visits/month (1hr each)
- Network & systems health check
- Proactive updates & monitoring
- Backup verification
- Priority callout at £35/hr
- Priority support, within 4 hours
- Monthly IT health report
- Remote check-in: +£25/mo add-on
Scheduled visit time is 1 hour. Additional work beyond the checklist is billed at £35/hr (retainer rate). Emergency out-of-hours callouts from £75/hr.
Extend Your Plan
Available with Standard and Premium plans. Add what you need, when you need it.
Remote Check-In Session
£25/month
One 30-minute remote session per month. We connect securely, diagnose and fix issues without a callout. Ideal for urgent small fixes between visits.
Standard & Premium plans only
Need more remote sessions? WhatsApp us to discuss.
Transparent Pricing for Every Situation
Retainer clients always get priority and a better rate. No hidden charges.
£35/hr
Retainer client callout
All plan holders
£50/hr
Standard callout
Non-retainer clients
£75/hr
Emergency / out-of-hours
1 hour minimum charge
Add a Website Care Plan and Save
Combine your IT support plan with a website care plan and get a discount every month.
Basic Bundle
IT Basic + Website Basic
Save £15/mo
Standard Bundle
IT Standard + Website Standard
Save £25/mo
Premium Bundle
IT Premium + Website Premium
Save £35/mo
Mix and match tiers across plans. WhatsApp us to discuss the right combination for your business.
Ready to Stop Worrying About Your IT?
Message us on WhatsApp and we'll talk through what your business needs, no jargon, no obligation.